Thrills is a casino website that is truly built with the player in mind. One simple feature makes a big difference for people who really love to play. You can play one, two, or four games at a time using split screen. They also use slot races, progress bar level-ups (with prizes), and a ‘bonus-o-meter’ to add to the excitement of playing online. This is all on top of having tons of games from different providers to play.
★★★★☆
Welcome Bonus: The best part of this welcome bonus is that all free spins are wager free. The bonus cash is also decent, but the wagering requirements here are at the top end.
★★★★☆
Games: Plenty of fun games to play in every category except sports betting. There are also points you can collect as you play that will build to additional gifts and prizes.
★★★★☆
Look: The look is modern with bright colours and 3D graphics, but the lack of white space is visually overwhelming and makes the website look crowded.
★★★☆☆
Customer Support: Somewhat helpful, but ask for an unreasonable amount of information before helping for ‘security reasons’. They expect date of birth, full name, and address.
Welcome Bonus
The basic welcome offer is a pretty common one: 100% match on the first deposit up to $100. They also promise 50 free spins.The spins are given out over 5 days (10 per day), and are specifically for the game Sticky Bandits. These free spin bets are maxed out at $5 per bet.
What makes this offer a little different, and what makes all offers from Thrills a little different is that all free spins given out on the website are wager free. That’s right, no wagering requirements apply.
But, before you rush to sign up, there is a trade-off to consider. Spins may not have wagering requirements, but the bonus cash offered has some of the highest wagering requirements we’ve seen.
The minimum deposit needed to get the bonus is $20, so let’s say that’s what you deposit. You have to 30x the deposit and the bonus to withdraw any winnings. That’s 30 x 40 = $1,200.
Like most online casinos, different games contribute differently to your wagering requirements. Any kind of slot game, arcade game, or scratch game will contribute 100%. Most other games only contribute 5%, but a handful will give you as much as 40%.
Thrills only allows for one bonus to be active at any given time, so before signing up, we suggest checking their promotions page to see if there’s anything else you’d rather take advantage of.
Games
If you enjoy the thrill of gambling — since you’re reading this, we’ll assume you do — there is absolutely no shortage of fun to be had on Thrills. They have over 500 video slot games. Even if you wanted to try one new version every day, it would take you a year and a half to play them all.
JUST the slots.
You can still spend the rest of that second year exploring the jackpots, table games, live casino games, and slot races available. The table games include everything you would expect from a worthwhile casino. You can play blackjack, roulette, keno, baccarat, and several different kinds of poker. Live games at Thrills are run with software from Evolution Gaming and NetEnt Live.
Or, if you want to test everything a little faster, you can play up to 4 different games at a time using the split screen feature.
Races allow you to compete against other players in a timed round of slots. You play for super spins. The person who collects the most points in a round will win $100 worth of super spins, but the top 100 players win a prize.
They call their race series the Lightning League, and the league hosts one daily race that lasts all day.
And when you’re tired of all the fun you’ve had playing games, you can spend your time figuring out what bonuses or gifts you’ve collected. Every time you play, you’re collecting points on a progress bar. Once it’s full, you win prizes.
You also fill the ‘bonus-o-meter’, which helps you collect bonus rounds.
Look
The look of the site is very modern. On the homepage, every section has movement that helps you move through the site…arrows that bounce in the direction you should scroll, scrolling bars that show interesting information, and animated icons that bring your attention to major benefits.
While this kind of design looks amazing, everything that’s going on has a tendency to load a little slower. Although, once you’re off the homepage and into the games, they dispense with visual gimmicks, so the whole site isn’t slowed down.
The theme is based around their mascot. We couldn’t find a name, but he’s basically an old school daredevil with an updated look. He and any other characters are 3D animations that give the site a look of depth. Shadows on your progress bar gives the same look.
The site is fairly well organized, although the vertical organization of the homepage can be a little confusing. Once you’re on the game page though, it’s easy to figure out where you should be going.
The only unfortunate aspect of the look is the lack of negative space on the gaming page. The game logos are touching on all sides, creating a solid block. Combine this with the dark colours used on all sides, and the site looks packed and overwhelming.
Customer Support
There are good options for 24/7 support, including live chat and email.
Let’s start with live chat.
On the vertical navigation bar to the left of the game page, you’ll find a button that says ‘Live Help’ at the bottom. When you first enter your information, they only ask for your first name, email, and question to open the chat window. But, the before they answer your question, they ask for you full name, address, and date of birth before continuing the conversation.
We saw this as a little invasive, so we let the staff member know that we were uncomfortable exchanging so much personal information in exchange for the answer to a simple question. The representative accepted this and asked for our country of origin instead.
The whole thing was slow, drawn out, and not exactly super friendly (although not overtly rude either). I think the best description of their customer service style, at least in this instance, is cold. A couple of times throughout the conversation, we thought about asking if the other person was still there.
In the end, we did get the information we wanted, even if it was a little painful.
You can also email the company at support-en@thrills.com. If you have the time to wait for a response, this is probably preferable to the live support option, but live support is still there if you need it. Just don’t give them all of your personal information!
Conclusion
There is an unlimited amount of fun to be had on Thrills. They have made a conscious effort to provide players with more than just the games. They always have additional prizes you can win, just for playing, without having to sign up for an additional membership or promotion. You could spend years trying to take advantage of all the games offered. There are also plenty of games you can discover and explore. The only thing that detracts from the site is the laggy, indifferent support offered.